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Frequently Asked Questions

Below is a selection of frequently asked questions from customers of Divine Designs. If you have a question you would like answering yourself, then please contact us either via telephone or email, we will respond as soon as we can!

Q: Why should I choose Divine Designs?

A: We are a very honest company who offer excellent quality products at very affordable and realistic prices. We are extremely reliable and regularly go above and beyond for our customers to ensure your special day is just perfect. We have lots of experience and are very much perfectionists that take pride in our work. Divine Designs is also a small family run business, who unlike many large companies, provide a very friendly service in which we work closely with our customers, offering a professional yet personal experience that will give you piece of mind!

Q:What areas do you cover?

A: The main area which we cater for is Greater Manchester. We also cover surrounding areas of Cheshire, if you are unsure whether we cover the area of your venue location, please contact us. We may consider events further afield depending on the quantity and time of year, so please contact us to double check.

Q: When should I book with you?

A: We always have customers booking a year in advance, however sometimes we can get bookings of up to two years in advance! Because of this we advise our customers to book as early as possible to ensure your date is secured, especially for bookings with our most popular products and colours. The months between April - August are extremely popular and weekends, in particular Fridays & Saturdays, are the first days to be booked up, however due to the high amount of stock we supply, we are usually able to take on more than one job and we do our best to fit in last minute events where possible.

Q: Do you hire just the sashes?

A: We only hire sashes when paired with a chair cover, we don't hire sashes alone.

Q: When do you dress the reception?

A: Our team will dress your reception on the morning of the event or if possible the day/night before.

Q: When is the final payment needed?

A: Any outstanding money should be paid one month prior to the event.

Q: Do you require a deposit?

A: Yes, we require a standard 50.00 deposit in order to secure your booking and date. The deposit is non-refundable but will be subtracted from the total cost.

Q: Do you require a damages deposit?

A: Yes we do. This is 50.00 for all orders either with or without setup.

Q: What's the difference between a deposit and a damages deposit?

A: The deposit is what is needed to secure your booking with us, this is a standard non-refundable deposit. The damages deposit however (which is sometimes reffered to as refundable deposit) is refunded to yourself after the event providing there is no damage/loss to any hired materials. Any damage/loss would be deducted from said amount. Both types of deposits are required for every booking with Divine Designs

Q: Do you offer a sample service?

A: We can either arrange for you to attend a consultation with us to view all materials/products/colours, or alternatively we can post out samples of covers and sashes to you. Please note this option has a fee.

Q: We want to book but we are unsure on the final numbers, what happens in this case?

A: Don't worry, you can still book! It's fine, aslong as we have a rough idea on the numbers so we know roughly how much stock to reserve for you.

Q: What if my final numbers change?

A: This is not a problem. We understand that your final numbers can differ from what was originally planned. Just as long as we have knowledge of the change within one month of the event, we will then be able to change your order accordingly. This includes adding extras and subtracting from your original order. Minor last minute adjustments are usually also accepted.

Q: What happens if we are unsure on our colour scheme?

A: This isn't a problem, we understand it's a difficult choice with so much to pick from! We will work closely with you showing you samples of all our colours (which we have hundreds of!) to ensure you find the perfect colour match. We understand that sometimes colour schemes can change, this is not a problem unless we have already ordered your chosen colours in specially. In this case a you would incur a small charge, however this is very rare as we only order once you are very sure of the colour.

Q: What happens if any of the hired materials gets damaged?

A: Should any damage or loss occur you will be charged for the replacement or fixture of said damaged/lost materials.

Q: What is considered as damage?

A: Minor food/drink stains and shoe stains around the bottom of the covers are acceptable - we understand this is usually unavoidable. However more serious damage including pen and nail polish marks, foot prints on the covers, candle wax, burns and rips are not acceptable and are classed as damages.

Q: What if I can't see my sash colour on your website?

Don't worry! A colour is only added to the website once it's in stock, we have hundreds of other colours in our sample books that we can order in especially for you.

Q: How do I know if your covers fit the chairs at my venue?

A: We have alot of experience in venue dressing and have dressed many venues in and around Manchester/Cheshire/North West so chances are we have already dressed your venue and are familiar with the chairs! However, if we haven't dressed your chosen venue before we get the exact measurements from the venue and yourself to ensure the correct size and shape cover is supplied. On some occasions we will also visit your venue to check the covers on the chairs ourselves and in most cases we will hire you a few samples so that you can try them on yourself for piece of mind.

Q: Do we do anything with the covers afterwards?

A: No, not unless you hired the covers on a D.I.Y basis, if this is the case you are required to return them to us but that's all. For events in which we setup you don't need to worry, we will arrange with your venue a time for us to collect our stock the next day.

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Chair Cover Hire Cheshire, Manchester, Tameside, North West | Wedding & Event Decoration Cheshire, Manchester, Tameside, North West

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Customer Testimonials

I would like to say a huge thank you for all you did for our wedding, All our Guests commented on how lovely the chair covers,table decs etc were! Myself and Tommy were very impressed and it was lovely working with you Mary! Your a lovely person and I'll be telling all my friends and family about you! Amazing work Thank you again! xxx

Love Lora & Tommy x

Thank you so much for doing the venue dressing for our wedding day. The chair covers, sashes, centre pieces & swagging looked amazing and really finished off my reception room. The stair case swagging looks fabulous in the photo's. Excellent communication throughout and great quality products at incredibly competitive prices. Thank you once again Mary you really are a little gem!

Love Danielle & Neil x

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